Terms & Conditions – myTREATS Travel

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services in this website. By accessing the myTREATS Travel website (‘Website’), you agree to be bound by these terms and conditions ('Terms') and our Privacy Policy. In these Terms, 'we', 'us', and 'our' refers to myTREATS Travel, and 'you', 'your' and ‘user’ refers to Maybank Cardmember, the user of the Website.
 

Content

  1. This Website is operated by Interbase Resources Sdn Bhd (Superbuy.my – EC).

  2. Only Maybank and Maybank Islamic issued cards (‘Maybank Cards’) are accepted for payment in this Website.

  3. During check out, Cardmembers may opt to charge their Maybank Cards or redeem Maybank TreatsPoints or Maybank Membership Rewards TM Points(‘Maybank Points’)) accumulated in their Maybank Cards.

  4. Only Principal Cardmembers are eligible to redeem their Maybank Points to check out.

  5. All the content in our Website is intended for your personal non-commercial use only. All materials published in our Website (including but not limited to articles, features, photographs, images and illustrations, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights, and are owned or controlled by myTREATS Travel, or the party credited as the provider of the Content.

  6. Our Website and its Content are also protected by copyrights pursuant to Malaysian and international copyright laws. You may not reproduce, republish, upload, post, transmit or distribute in any manner any content from our Website without first obtaining prior written consent from us.

  7. You may however download or copy the Content subject to the following conditions:

    1. The material is used exclusively for personal non-commercial purposes;

    2. All copies must include copyright and other intellectual property notices incorporated into the original material; and

    3. No licence is granted in respect of intellectual property rights reserved by us and/or providers of the Content.
       

Price and Promotion

  1. Each price listed on the Website is only available with certain conditions and these prices may change depending on, amongst others, the availability of booking and/or length of booking.

  2. Available prices may include additional taxes and other charges, but under certain circumstances it may not include taxes and other service charge (e.g. tips for tour guide, other facilities charges, if any).

  3. You agree that you are responsible for verifying the total cost to be paid and other terms and conditions and details when the confirmation email is sent.

  4. We may offer lower prices and/or promotions from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies.
     

Changes and Modifications

Please note that we reserve the right to:

  • Change, modify, alter, adapt, add or remove any of the terms and conditions contained herein; and/or

  • Change, suspend or discontinue any aspect of this Website,

with prior notice to the Cardmembers through the [notification in the Website].

Cardmembers agree to access the myTREATS Travel website to view the terms and conditions and it is the Cardmembers responsibility view and be informed of the changes and/or variations being made to the terms and conditions.
 

Use of Your Personal Information

  1. Please note that we will only use the personal information you provide through our Website only for purposes for which the personal information was originally requested, and for directly related purposes UNLESS we are required or authorised under the Law to disclose such personal information OR you give your written consent to allow disclosure of such personal information.

  2. We do not control the use of your personal information that you shared with our linked sites. Please be aware of their terms and conditions in this respect, if any.

  3. We will not sell your name and/or personal data to third parties.
     

No Warranties

No warranty will be provided by myTREATS Travel, whether it is expressly or implied by any kind including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.
 

Liability

  1. By using our Website you agree that we will not be liable for any loss arising from your use of the information and material contained in our Website, except if it caused by us and as determined by the Court of Law. We will neither be liable nor responsible for any loss arising from your use of the information and material contained in the linked sites described in clause 2 herein. We are also neither liable nor responsible for any material provided by third parties with their own respective copyright and shall not be liable for any loss, damages or injury arising from these materials. Our total liability (if any) for all damages, losses, costs and expenses under whatever cause of action, whether in contract, tort or otherwise will not exceed any amount paid by you for accessing our Website.

  2. Nothing in our Website constitutes an offer to sell any securities and cannot under any circumstances be relied upon for investment dealings of whatever nature.
     

Exclusions

The exclusions and limitations described herein shall apply only to the extent permitted by law, without prejudice to our rights to seek legal redress in accordance with the applicable laws.

These terms and conditions and this Website's Content shall be governed and construed in accordance with Malaysian laws, and the courts of Malaysia shall have exclusive jurisdiction to adjudicate any dispute which may arise in relation thereto.
 

Ratings

  1. myTREATS Travel does not make any representations and should not be construed as making any recommendations or suggestion of the level of service quality or the rating of the vendors (who provide airlines, hotels or other travel services) listed on the Website.

  2. Vendors may be introduced in the form of different classes based on factors including but not limited to their reviews, ratings or other factors, which can be updated or changed.

  3. The existing ratings are based on information given by third party such as vendors, suppliers or other review website. myTREATS Travel do not verify the rating given and are therefore not responsible for the accuracy of the existing rating. We hereby declare denial of any claims, losses or liability with respect to the ratings shown on the website.

 

Terms & Conditions for PACKAGE BOOKINGS – Flight + Hotel

  1. The meaning of “Package” in myTREATS Travel is a pre-arranged combination of at least two of the following services, when sold at an inclusive price covering a period of more than 24 hours or an overnight stay: flight, accommodation, transfers, excursions or sightseeing tours.

  2. The contract for a “Package” will only be formed when payment is successful by charging to a Maybank Card and/or Maybank Points are redeemed and you have received an email from us confirming acceptance of your booking. In addition to Conditions of carriage for passengers and baggage, (see Flight section) your contract will also be subject to Conditions of the Package set out below.

  3. In the event that your Flight + Hotel booking could not be confirmed, a full refund will be credited back into your Maybank card.

  4. After a successful payment you will receive a confirmation e-mail with details of your booking number, flight booking number, flight ticket numbers and a hotel booking number. Please print out the email and the voucher and ensure the printouts are with you at all times as proof of purchase.

  5. You will also have to present the confirmation email/voucher upon check-in at the hotel. If you do not present the confirmation email/voucher, you may be charged, or hotel may refuse to check you in.

  6. The airline tickets that will be sent to you are electronic tickets i.e. e-tickets. So, when checking in for your flight, please provide a valid personal identification.

  7. Please be advised that all components within the package have to be used. In the event you do not show up for your flight or fail to check-in at the hotel without advising us in advance, your “Package” will be deemed null and void and no refunds will be provided.

  8. If the flight(s) is/are delayed or cancelled, myTREATS Travel shall not be responsible for the hotel property. myTREATS Travel will refer the hotel segment to respective properties.

  9. Cancellation & Refund

    • Airlines cancellation or amendment will not be entertained.

    • The Hotel booking is Non-Refundable and cannot be amended or modified. Failure to arrive at the hotel at the mentioned date will be treated as a No-Show and no refund will be given (Hotel policy).

  10. You hereby agree that myTREATS Travel is not obligated to refund any monies paid to purchase the “Package” in the event that you are not able to completely utilise your “Package” for any reasons.

  11. Refunds will not be given for any unused part of the package or on/after original start date of your trip.

  12. Your contract is also bound by the following terms on “Hotels Bookings”. They will be applied and will govern the components related to hotel stay / purchase.

 

Terms & Conditions for FLIGHT BOOKINGS

  1. Your contract for a “Flight Booking” will only be formed when payment is successful by charging to a Maybank Card and/or Maybank Points are redeemed and you have received an email from us confirming acceptance of your booking.

  2. In the event that your flight booking cannot be confirmed a full refund will be credited back into your Maybank card.

  3. After successful payment you will receive a confirmation e-mail with details of your booking number and flight booking number and flight ticket numbers. Please print out the email and the voucher and ensure the printouts are with you at all times as proof of purchase.

  4. The airline tickets that will be sent to you are electronic tickets i.e. e-tickets. When checking in for your flight, please provide a valid personal identification.

  5. Please be advised that all components within the booking must be used. In the event you do not show up for your flight or fail to check-in at the airport without advising us in advance, your “Flight Booking” will be declared null and void and no refunds will be given.

  6. MyTREATS Travel will not be held responsible for, or the failure to inform you of, any cancellation of your flights, or changes in your flight schedule.

  7. Cancellation & Refund

    • Airlines cancellation or refundable is not allowed.

    • Any Amendment or Modification is strictly not allowed.

  8. You hereby agree that myTREATS Travel is not obligated to refund any money paid to purchase the “Flight Booking” in the event that you are not able to completely utilise your “Flight Booking” for any reasons.

  9. Also note that no refunds will be made for any unused part of the booking or on/after original start date of your trip.

 

Terms & Conditions for HOTEL BOOKINGS

  1. A contract between you and a hotel is only accepted when payment is successful by charging to a Maybank Card and/or Maybank Points are redeemed and you have received a confirmation email from either myTREATS Travel or a relevant third-party supplier).

  2. In the event that your Hotel booking cannot be confirmed full refund will be credited back into your Maybank card.

  3. After successful payment you will receive a confirmation e-mail with details of your booking number and Hotel reservation number. Please print out the email and the voucher and keep it with you at all times as proof of purchase.

  4. Upon acceptance of your booking we will send you a confirmation email. You should print out the confirmation email/voucher and present upon check in at the hotel. You won’t be allowed to check in without the confirmation letter/ voucher or may be charged directly if you fail to present the confirmation letter/voucher.

  5. Cancellation & Refund.

    • Hotel cancellation or refundable is not allowed.

    • Any Amendment or Modification is strictly not allowed.

  1. If the hotel becomes unavailable after confirmation, we will then relocate you to another hotel of the same category for accommodation. If you do not accept the alternative accommodation, the booking will be automatically cancelled, and the contract becomes null and void. We will then refund any fees directly connected with the booking of that particular hotel only.

  2. Any complaints / shortcomings pertaining to your stay at the hotel must be made known to the hotel authorities immediately and not after your stay period. myTREATS Travel will not be held liable for any unpleasant experiences during your stay. You will not be entitled to any refund or compensation if complaints are directed to myTREATS Travel.

  3. We will not be liable to you due to our inability to fulfil the booking by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, any failure or delay of any transportation, power or communications system or any similar events which are beyond our control or control of hotel or other service supplier.

  4. Hotel star ratings are given on a non-binding impression of the quality of each hotel. These are ratings advised by the hotels themselves and need not necessarily be the official local ratings. Please take note that rating standards can vary between hotels of the same class in different countries, and even in the same country. myTREATS Travel will not be held accountable for misrepresentation of hotel ratings.

  5. Images, amenities, facilities and descriptions are provided to give general information about the property. Whilst we endeavour to ensure that property amenities, facilities and descriptions are accurate and current, information obtained from our Travel Suppliers does not necessarily represent the actual. Images of room types do not necessarily represent the bed configuration of the room being purchased.

  6. At time of booking, all special requests like non-smoking rooms / adjoining / interconnecting will be made known to the hotel. These requests are subject to availability. Disabled rooms usually have wheelchair access but might not necessarily include features for the seriously disabled.

  7. Hotels renovation will be made from time to time and they will take all possible steps to limit disruption to their guests. No refunds will be given if you do not wish to stay at a hotel that is undergoing renovations.

  8. Check in hours for hotels may differ from one to another. Triple and quad rooms may consist twin or double bed or beds plus extra bed, or two double beds. In some hotels, all triple rooms are doubles with an extra bed. Most hotels do not have one full size bed for each guest in their triple or quad rooms. If an extra bed is required, additional charges may be applied which should be paid directly to the hotel.

  9. You may request for separate beds upon reservation; however, the separate beds depends on availability. Triples and quads are not made up of single beds, they will generally contain two double beds. Most hotels cannot add additional beds to make a triple or quad but rollaway bed may be available for an additional charge. Some hotel does not include breakfast on extra bed.

  10. Bookings cannot be made under a fictitious name/s to hold a space. If you do not book with your actual name, you may be denied check in and you may be asked to rebook with additional charges.

  11. All quoted rates are per stay and inclusive of service charges and government taxes. Tourism tax in not included.

  12. If child supplement shows as N/A (not allowed or non-applicable), bookings should be made for a triple room and will be charged at the full rate for three adults. Child supplements can only be added to the twin or double room rate to obtain the price for a room with two adults and one child. The supplements will apply to children between the ages of 2- 12 years (unless a different age range is specified and various from country and hotel). Child supplements will not be available if the child’s age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.

  13. Cots/cribs for babies are only suitable for those aged under 2 years. While cots may show as available at the time of booking, they are subject to availability upon check in. In some hotels no additional bedding is provided for a child where the child is either free or at a reduced price and breakfast may be charged for the child on departure. If a child requires a bed of their own, you must request a triple and no child discount will apply.

  14. If a hotel levies an energy surcharge, a resort fee or a local telephone service charge and damages, you are obligated to pay such charges directly to the hotel.

  15. Please note that some cities charge local Tourism tax which is payable by you directly to the hotel upon check in.

  16. Most hotels require a major credit card to be provided upon check in to cover incidentals. In the absence of credit cards, a cash deposit may be required. Hotels will have the right to deny check in if you do not produce any credit card nor cash for this purpose. All extras incurred by you must be paid directly to the hotel before departure; we will not be liable for your personal hotel charges.

  17. Hotel will collect a Refundable security upon check in and will be refunded upon check out. The amount is determined by the hotel either by cash or credit card.

 

Terms & Conditions for TOUR BOOKINGS

  1. “Tour Booking” service by myTREATS Travel is a pre-arranged service, sold at an inclusive price covering a period of more than 24 hours or an overnight stay: accommodation, transfers, excursions or sightseeing tours.

  2. Your “Tour Booking” contract is formed when payment is successful by charging to a Maybank Card and/or Maybank Points are redeemed and you have received an email from us confirming acceptance of your booking

  3. In the event that your Tour booking cannot be confirmed full refund will be credited back into your Maybank card.

  4. After successful payment you will receive a confirmation e-mail with details of your booking. Please print out the email and the voucher and ensure the printouts are always with you as proof of purchase and to be presented to the Tour agent.

  5. Please be advised that all components within the package must be used. In the event you do not show up, your “Tour Booking” will be treated as null and void and no refunds will be accorded.

  6. Cancellation & Refund

    • No Cancellation and Refund will be entertained.

    • No Amendment or Modification will be entertained.

  7. You hereby agree that myTREATS Travel is not obligated to refund any monies paid to purchase the “Tour Booking” in the event that you are not able to completely utilise your “Tour Booking” for any reasons.

  8. Changes to your “Tour Booking” is allowed, if you agree to bear any additional charges / penalties imposed by the operators that is applicable during the time the changes were made.

  9. No refunds can be made for any unused part of the tour package or on/after original start date of your trip.

  10. Your contract is also bound by the terms and condition on individual tour package itinerary as specified.

 

Terms & Conditions for TRANSFER BOOKINGS

  1. “Transfer Booking” service is provided by myTREATS Travel is a pre-arranged service, that is sold at an inclusive price covering a period of more than 24 hours or an overnight stay: accommodation, transfers, excursions or sightseeing tours.

  2. Your contract for a “Transfer Booking” is formed when payment is successful by charging to a Maybank Card and/or Maybank Points are redeemed and you have received an email from us confirming acceptance of your booking

  3. If your Transfer booking cannot be confirmed, then a full refund will be credited back into your Maybank card.

  4. After successful payment you will receive a confirmation e-mail with details of your Transfer booking. Please print out the email and the voucher and ensure the printouts are always with you as proof of purchase and to be presented to the Transfer agent.

  5. Please be advised that all components within the booking must be used. In the event you do not show up, your “Transfer Booking” will be treated as null and void and no refunds will be accorded.

  6. Cancellation & Refund

    • No Cancellation and Refund will be entertained.

    • No Amendment or Modification will be entertained.

  7. You hereby agree that myTREATS Travel is not obligated to refund any monies paid to purchase the “Transfer Booking” in the event that you are not able to completely utilise your “Transfer Booking” for any reasons.

  8. Changes to your “Transfer Booking” is allowed if you agree to bear any additional charges / penalties imposed by the operators that is applicable at time of change.

  9. No refunds can be made for any unused part of the transfer booking or on/after original start date of your trip.

  10. Your contract is also bound by the terms and condition on individual Transfer booking as specified.

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