Executive Summary

1.What is the new campaign about?

• Ignite Hope is a campaign to rally support from Malaysians to help communities in need during the Deepavali season as well as contributing towards good causes during the 3rd pandemic wave.

2.When will the campaign launch?

• We target to have the campaign go live by 13 November 2020 until 30 November 2020.Upon launch, the campaign is scheduled to run for two weeks period and will be available throughout Maybank Heart website,M2U website, and TreatsPoints platforms.

3.What is our message for the Ignite Hope Campaign to the public?

• Celebrating this festive season while igniting hope during trying times. Hence, we decided to include two organisations which are helping needy communities i.e.B40 families and children, along with MERCY Malaysia and the Malaysian Red Crescent who are working towards curbing the spread of the coronavirus and aiding our Ministry of Health (MoH)

4 NGO's have been identified to be part of the Ignite Hope campaign

Brief Descriptions About Each of Them

	MERCY MALAYSIA - A volunteer relief organization that is currently working tirelessly to provide medical and humanitarian services locally especially with regards to its assistance towards the nation’s frontlines and Ministry of Health.
	MALAYSIAN RED CRESCENT SOCIETY - The organisation’s current COVID-19 Task Force is focusing all efforts on supporting the government in its approach to containing the spread of the disease, and to increase the preparedness and capability of its volunteers, staff members and the communities they serve to be able to effectively address issues surrounding COVID-19.
	LIGHT HOUSE CHILDREN HOME WELFARE ASSOCIATION, KUALA LUMPUR & SELANGOR - A welfare home to provide shelter for underprivileged children, especially those who have been physically and/or sexually abused. Given the rise of domestic violence cases in the nation, the home is desperate for funds for essentials.
	TARA FOUNDATION - A service based foundation registered in Malaysia. Tara Foundation serves B40 families in Petaling Jaya, Puchong, Hulu Selangor and Johor Bahru. The foundation is working to feed the homeless in said regions as the third wave struck the nation.

1. Payment with a Maybank Card or Redemption of TreatsPoints/Membership Rewards Points in www.maybank.com/mytreats is only available for Maybank2U account user, if you have not registered as a Maybank2u account user, click HERE to learn how to register your Maybank2U account.
2. Start browsing and selecting the items that you wish to redeem.
3. Click the "Add to Cart" icon to add more items to your shopping cart.
4. For immediate checkout, please click "Redeem now" or you may select "Redeem More" if you wish to continue shopping.
5. At Shopping Cart, once you click ‘Proceed to Redeem”, you will be requested to login your Maybank2u account for payment and points redemption.
   1. Redeem with Full Points:
      1. At “Available Points”, Choose to redeem using TreatsPoints or Membership Rewards Points. Available points balance will also be displayed.
      2. Click “Continue” to proceed check out.
   2. Redeem with Partial Points (Points + Card) [*Not applicable for Air Miles redemption]
      1. Input preferred number of points at “Points to Redeem”, balance amount to pay will be auto calculated and display at “Balance to Pay”.
      2. At “Pay from”, select preferred card to pay for the balance amount.
      3. Click “Continue” to proceed check out
   3. Full Payment with Card [*Not applicable for Air Miles redemption]
      1. At “Pay from”, select preferred Card to pay for full amount.
      2. Click “Continue” to proceed check out
   4. EzyPay Instalment with Credit Card (Note: For minimum charge to card amount of RM500, not applicable to Charge or Debit cards) [*Not applicable for Air Miles redemption]
      1. Select preferred Card at “Pay from”,
      2. “Tick” on Apply Maybank EzyPay (Note: this option will automatically available with minimum RM500 at “Balance to Pay”
      3. Select Tenure of instalment
      4. Click “Continue” to proceed check out
6. Upon selecting “Continue”, delivery address will be auto-populated as per Maybank2U Credit/Debit card billing address. Please ensure delivery address information is in order, including contact number and email address. You may edit delivery address if require to deliver to alternative address.
7. A Transaction Authorized Code (TAC) will be sent to you via SMS to authorize the redemption transaction.
8. Key in the TAC Number and click Confirm.
9. Please allow a few seconds for the redemption transaction to be processed.
10. Upon successful redemption, logout and close the Maybank2U page.
11. The order is now completed and you may print a copy of the receipt as record of the redemption made and to track the delivery of the items redeemed.
12. You will also receive an Order Confirmation via email.