Product Description

Partner Airlines:

• Airberlin
• Air Seychelles
• Air New Zealand 
• Alitalia 
• All Nippon Airways - ANA 
• American Airlines
• Asiana Airlines
• Bangkok Airways
• Brussels Airlines
• Czech Airlines 
• Jet Airways 
• Malaysia Airlines
• Oman Air
• Royal Air Maroc
• SriLankan Airlines 
• Ukraine International Airlines
• Virgin Australia

Etihad Airways is the national airline of the United Arab Emirates and one of the fastest growing airlines in the history of aviation. From its hub in Abu Dhabi, Etihad flies to nearly 100 destinations in the Middle East, Africa, Europe, Asia, Australia, and the Americas, transporting more than 17 million passengers each year on a fleet of over 120 aircraft. Along with its Etihad Airways Partner airlines, Etihad offers customers a combined network of more than 500 worldwide destinations.

For more information about Etihad, click here.

Etihad offers up to four cabin classes on longhaul flights: The Residence, First Class, Business Class, and Economy Class. Exclusively offered on A380 aircraft, The Residence offers a three-room suite featuring living room, bedroom, and ensuite private bathroom with shower, along with services from a dedicated butler and inflight chef. First Class features fully flat beds topped with a mattress and duvet, a seven-course tasting menu, and on A380 aircraft, an exclusive First Class bathroom with shower. In Business Class, passengers enjoy flat-bed seats with direct aisle access, a personal 18-inch touch-screen TV with on-demand entertainment, and a Dine Anytime meal service. Economy Class offers seats with a unique fixed wing headrest (A380 and 787 aircraft), a personal 11-inch touch-screen TV with on-demand entertainment, and specially trained inflight nannies.

For more information about Etihad’s products and services, click here.

Etihad Guest is the award-winning loyalty program of Etihad Airways, boasting over 3.8 million members. Etihad Guest members can redeem miles for flights, upgrades, and many other exciting options, including thousands of products in the online Etihad Guest Reward Shop. Etihad Guest features no blackout dates, and members can redeem Etihad Guest Miles for any seat on every flight. Etihad Guest Silver, Gold, and Platinum elite members can enjoy benefits including complimentary lounge access, bonus Etihad Guest Miles, and priority boarding.

For more information about Etihad Guest, click here.

Terms and Conditions

1. Enrollment in Etihad Guest is required.
2. American Express is not responsible for availability of flight, accommodations, or any other rewards in the Etihad Guest program.
3. Airline tickets are subject to availability. Check Award Seat availability before transferring points by visiting http://www.etihadguest.com/or by calling 1-888-838-4423.
4. Once you have transferred Membership Rewards® points, they cannot be transferred back to your Membership Rewards account and become subject to the Terms and Conditions of the Etihad Guest program, found at http://www.etihadguest.com/en/terms-and-conditions/.
5. Transfer enough points into your Etihad Guest account to redeem for your award seat or top up your Etihad Guest account. 
6. Transfers are normally immediate, but please allow up to 48 hours for the transfer to be completed.
7. Please note that no booking can be made until the Etihad Guest Miles are credited to your Etihad Guest account.
8. Taxes, fees, charges and surcharges, including airline surcharges, may apply on Etihad Guest redemption flights and upgrades.
9. All redemption bookings are subject to the terms and conditions of the Etihad Guest program.

Air Miles Redemption (Effective 01/09/2022)

General Terms & Conditions

1. To convert the TreatsPoints acquired to any Frequent Flyer Programme, Cardmember is required to register with these programs prior to any points transfer and informing Maybank the account number of the said programme.

2. There shall be no reversal of redemption upon the successful conversion and transfer of the TreatsPoints to a Frequent Flyer Programme account.

3. All Miles conversion must be made from the Principal to its Principal Frequent Flyer Programme in which they are enrolled in, any third party transfer will not be entertained.

4. A customer may redeem up to a maximum of 2,000,000 Air Miles per calendar year regardless of any airlines.

5. Please allow seven (7) business days for the conversion and transfer of TreatsPoints to the requested Frequent Flyer Programme.

6. Maybank reserves the right to revoke and withdraw participation in this programme and the right of conversion into points under this programme by giving 21 days prior notification.

7. Cardmembers are subject to and must comply with the terms and conditions of the relevant participating airlines Frequent Flyer Programme that in turn will be governed by the terms and conditions, rules, regulations, policies and procedures (Programme rules) of the airline.

1. Payment with a Maybank Card or Redemption of TreatsPoints/Membership Rewards Points in www.maybank.com/mytreats is only available for Maybank2U account user, if you have not registered as a Maybank2u account user, click HERE to learn how to register your Maybank2U account.
2. Start browsing and selecting the items that you wish to redeem.
3. Click the "Add to Cart" icon to add more items to your shopping cart.
4. For immediate checkout, please click "Redeem now" or you may select "Redeem More" if you wish to continue shopping.
5. At Shopping Cart, once you click ‘Proceed to Redeem”, you will be requested to login your Maybank2u account for payment and points redemption.
   1. Redeem with Full Points:
      1. At “Available Points”, Choose to redeem using TreatsPoints or Membership Rewards Points. Available points balance will also be displayed.
      2. Click “Continue” to proceed check out.
   2. Redeem with Partial Points (Points + Card) [*Not applicable for Air Miles redemption]
      1. Input preferred number of points at “Points to Redeem”, balance amount to pay will be auto calculated and display at “Balance to Pay”.
      2. At “Pay from”, select preferred card to pay for the balance amount.
      3. Click “Continue” to proceed check out
   3. Full Payment with Card [*Not applicable for Air Miles redemption]
      1. At “Pay from”, select preferred Card to pay for full amount.
      2. Click “Continue” to proceed check out
   4. EzyPay Instalment with Credit Card (Note: For minimum charge to card amount of RM500, not applicable to Charge or Debit cards) [*Not applicable for Air Miles redemption]
      1. Select preferred Card at “Pay from”,
      2. “Tick” on Apply Maybank EzyPay (Note: this option will automatically available with minimum RM500 at “Balance to Pay”
      3. Select Tenure of instalment
      4. Click “Continue” to proceed check out
6. Upon selecting “Continue”, delivery address will be auto-populated as per Maybank2U Credit/Debit card billing address. Please ensure delivery address information is in order, including contact number and email address. You may edit delivery address if require to deliver to alternative address.
7. A Transaction Authorized Code (TAC) will be sent to you via SMS to authorize the redemption transaction.
8. Key in the TAC Number and click Confirm.
9. Please allow a few seconds for the redemption transaction to be processed.
10. Upon successful redemption, logout and close the Maybank2U page.
11. The order is now completed and you may print a copy of the receipt as record of the redemption made and to track the delivery of the items redeemed.
12. You will also receive an Order Confirmation via email.