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Product Description
Please key in your membership number without “MH” prefix when submitting your online redemption
Partner Airlines:
Oneworld:
Non-Oneworld:
Enrich the Travel & Lifestyle Loyalty Programme of Malaysia Airlines brings you a world of privileges, lifestyle rewards, and priority service.
Earn Enrich Points
Earn Enrich Points when you fly with Malaysia Airlines, oneworld Alliance member airlines and Enrich partner airlines. You can also earn Enrich Points when you convert bank, fuel and retail points or spend on hotel stays, tours, car rentals, retail, dining and more with our lifestyle partners. With Enrich Hotels, select from over 400,000 hotels worldwide to suit your preferences when you travel, and earn up to 15,000 Enrich Points per night.
Redeem Enrich Points
Redeem rewards with your Enrich Points for an extensive range of experiences: flights, seat upgrades, retail items, access to Malaysia Airlines Golden Lounges, hotel stays, dining and more. Enrich Base ensures that flight redemption stays at a fixed, attractive rate no matter when you travel.
Begin your journey with an Enrich Blue card. With regular travel, unlock more benefits each time you move up the next Enrich Elite tier, which is Silver, Gold and Platinum. You will be recognised across all oneworld Alliance member airlines with your coveted oneworld Priority tier status.
For business owners, Enrich offers the unique opportunity to reward your loyal customers with Enrich Points via Enrich BizConnect, our seamless, easy-to-use digital platform.
Terms and Conditions
Introduction
These Terms and Conditions form the basis of Enrich Travel & Lifestyle Programme. They are intended to protect both Member and the Malaysia Aviation Group Berhad. It is the Member's responsibility to read and understand them thoroughly.
These Terms and Conditions are effective as at the date specified above and may be amended by Malaysia Airlines from time to time. The current Terms and Conditions are those available at this website.
Every Member is bound by these Terms and Conditions.
Glossary of Terms and ConditionsI
Account/Enrich Account
An Account is created when an individual is accepted as a Member of the Enrich programme. The Account will be maintained for as long as the individual remains an Enrich Member in good standing. The Account will be used for the purpose of tracking the Enrich Member's Activity in the programme and the Points balance the individual currently maintains.
Activity
An Activity refers to an Enrich Member's interaction with Malaysia Airlines or an Enrich Partner in which Enrich Points are accrued or redeemed.
Airline Partner
An airline (other than oneworld Airline) that participates in the Enrich programme where Member may earn and redeem Enrich Points for award tickets.
Bonus Points
Bonus Points may be offered for using qualifying products and services of Malaysia Airlines, oneworld Airlines and Enrich Partners. Bonus Points are offered for a defined period of time and may not be offered to all Enrich Member in all locations. Bonus Points do not count towards Elite Tier Status qualification but may be used towards the redemption of Enrich Awards.
Codeshare Flight
Flight that has an airline code or number of one airline on the ticket, but operated by another airline.
Dynamic Redemption
The number of Points to redeem a flight according to respective fare class available on that day.
Elite Points
Elite Points are used to track an Enrich Member's qualification towards Enrich Silver, Enrich Gold and Enrich Platinum Tier Status. Elite Points shall ONLY be earned on Malaysia Airlines, MASwings, Firefly and oneworld Airlines qualifying fares on Economy, Premium Economy, Business and Business Suite. Elite Points may not be used towards the redemption of Enrich Awards.
Elite Tier Bonus Points
Elite Tier Bonus Points can only be accrued by Enrich Silver, Enrich Gold and Enrich Platinum Member.
Elite Tier Bonus Points are accrued based on a Malaysia Airlines flight activity as defined by Enrich.
Elite Tier Bonus Points may be used towards the redemption of Enrich Awards.
Elite Tier Bonus Points do not count towards Elite Tier Status qualification.
Elite Tier Status
The generic term used to refer to Enrich Silver, Enrich Gold and/or Enrich Platinum status.
Enrich
Loyalty and Frequent Flyer Programme operated by Malaysia Airlines.
Enrich Award
The generic term used to refer to Travel Award and Lifestyle Award available for redemption from the Enrich programme.
Enrich Online
A self-service portal for Enrich Members to view their account and status, perform redemption and other online services.
Enrich Partner
An Enrich Partner is a legal entity with whom Enrich has an agreement that allows Enrich Member to accrue and/or redeem Enrich Points with as defined by Enrich from time to time.
Enrich Points
Enrich Points are the currency of the Enrich programme, and are the Points that may be used to redeem for Enrich Awards. Enrich Member may accrue Enrich Points when they use the qualifying services or products of Malaysia Airlines, oneworld Airlines, Airline Partners or an Enrich Non– Airline Partner.
Enrich Upgrade
An upgrade redemption made by Member together where ‘Enrich Points’ is IN ADDITION to the fare paid for a revenue ticket purchased and EXCLUDES carrier-related charges, taxes, airport charges and non-related carrier charges that is payable at the airport or at the time of ticket issuance or reissuance, all of which shall be borne by Member.
Fare Based Accrual
Enrich Points earn on base fare and based on the commercial fare paid and carrier related charges paid for a ticket for travel on Malaysia Airlines operated flights, MASwings and Firefly.
Fare Condition
Conditions that determine the price and rules of an air ticket, that is, whether a ticket is refundable or non-refundable or if additional charges will be incurred for date and routing changes.
Full Points Travel Award
A Full Points Travel Award redemption ticket means the Travel Award is redeemed fully in Points excluding applicable taxes and surcharges. A Full Points Travel Award can be redeemed on flights operated by Malaysia Airlines, oneworld Airlines or Airline Partner.
Lifestyle Award
An Award redeemed for products and/or services of Enrich Non-Air Lifestyle Partners’. Lifestyle Award follow the Terms and Conditions of the respective non-air partner.
Lifetime Points
Enrich Points earned only during Platinum tier status will not expire even if member is reclassified to a lower tier status.
Malaysia Airlines
Malaysia Airlines Berhad (Company No. 1116944-X) having its registered office at 1st Floor, Administration Building, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia) and its permitted assigns and successors.
Malaysia Airlines Flights
Flights operated and marketed by Malaysia Airlines (excluding code share flights).
Malaysia Airlines Travel Award
Malaysia Airlines Travel Award means a Full Points or Points + Cash flight redemption booking and ticket made on flights operated solely by Malaysia Airlines, MASwings and Firefly.
Member / Enrich Member
A member of the Enrich Frequent Flyer Programme
Membership Tier
The generic term used to refer to members who hold Enrich Blue, Enrich Silver, Enrich Gold and/or Enrich Platinum status.
Mileage Accrual Table
A chart displaying award Points accrue based on the booking class and distance on the air-ticket purchased.
Non–Airline Partner
A legal entity, other than an airline, that participates in the Enrich programme where Member may earn Enrich Points. Non–Airline Partners are included but are not limited to banks, credit/charge cards, hotels, telecommunications service providers, car rental companies and retail establishments.
oneworld Airline
Airlines and affiliates that are members of the oneworld Alliance.
oneworld Minimum Sector Rules
Eligibility for qualification and re-qualification to Enrich Elite Tier Status.
Platinum Spouse
A spouse is a husband or a wife as the case may be from a legally recognized marriage. Husband or wife in this context refers to parties who are male and female according to Malaysia laws.
Points + Cash Travel Award
A Points + Cash Travel Award redemption ticket means the Travel Award is redeemed with a combination of Points and money in terms of cash or credit card, wherever applicable. A Points + Cash Travel Award can be redeemed on flights operated by Malaysia Airlines.
Revenue Ticket
Commercial flight ticket purchased by cash or credit card.
Sales and Services Tax (SST)
SST is Sales and Services Tax in Malaysia. SST will be applicable on all domestic flights except Rural Area Service, for flight ticket sold on/after 1 September 2018 and for travel on/after 1 September 2018 at a rate of 6%. Note: Malaysia Airlines Berhad (MAB) will impose only the ‘Service Tax’ (ST). Tax code ‘D8’ will be used on the ticket.
Ticketed Point Mileage (TPM)
Distance between two cities, used in airline fare calculations regardless of the airports used.
Travel Award
An Award ticket redeemed for travel on Malaysia Airlines (Full Points or Points + Cash), oneworld Airlines and Enrich Airline Partners on applicable Economy Class, Premium Economy Class, Business Class and Business Suite seats. Travel Award follow the Terms and Conditions of the airline providing carriage.
Upgrade
A change in class from the class of service that was originally purchased for travel with Malaysia Airlines to one higher class of service .
Upgrade Travel Award
An upgrade Travel Award redeemed from Economy Class to Business Class or Business Suite or Business Class to Business Suite based on respective eligible fare classes. Upgrade Travel Award is only applicable when a qualifying paid ticket is purchased on Malaysia Airlines solely operated flights.
Enrich Membership
1) Enrolment
Name Guide
2) Membership card
| SILVER | GOLD | PLATINUM | |
| Address within Malaysia | 1,000 Enrich Points | Waived |
| Address outside Malaysia | 2,000 Enrich Points | Waived |
| SILVER | GOLD | PLATINUM | |
| All | 2,000 Enrich Points | Waived |
3) Closing your account
Managing Your Account
1) Validity of Enrich Points
Enrich Points accrued by Enrich Member is automatically credited to the Enrich Member's Account.
Enrich Points are valid for the three (03) years from the year it is earned and will expire at the end of the month in the third year.
It is the Enrich Member’s responsibility to be aware when their Enrich Points will expire. This can be monitored at any time online through Enrich online account. Enrich Member is advised to redeem their Enrich Points prior to the expiry of their Enrich Points.
Expired Enrich Points may be extended to one (01) calendar year under the Extend Enrich Points services at a fee determined by Malaysia Airlines as stated in Clause 4 below. .
2) Validity of Elite Points
Eligible Elite Points accrued by Enrich Member is automatically credited to the Enrich Member's Account upon a flight journey completed.
Elite Points are tracked for the sole purpose of calculating an Enrich Member's qualification towards Elite Tier Status.
Elite Points may not be used towards the redemption of Enrich Awards nor can they be transferred, extended, purchased, sold or given to another member.
Elite Points tracked are only valid in the calendar year it is earned and will expire at the end of that year. Elite Points are not accumulative and may not be carried forward into the next calendar year.
3) Account Statement
Enrich Member can check their account status, points balance, points expiry, tier progress and account statement online via Enrich online Portal.
A monthly electronic statement summary will be sent to Member at the email address as registered in the Enrich Member’s profile settings.
4) Enrich Points Services
a. General condition
b. Purchase of Enrich Points
| Enrich Points Purchase | Rate per Enrich Points (MYR) | Validity in Months |
| 1,000 – 50,000 | 0.085 | 12 |
| 50,001 - 200,000 | 0.075 | 12 |
| 200,001 - 400,000 | 0.065 | 18 |
| 400,001 – 1,000,000 | 0.060 | 24 |
| More than 1,000,001 | 0.050 | 36 |
c. Enrich Purchase of Gift Points
| Enrich Points Gift | Rate per Enrich Points (MYR) | Validity in Points |
| Minimum 1,000 | 0.085 | 12 |
d. Enrich Points Extension
| Rate per Enrich Points (MYR) | Validity in Months | |
| Enrich Points Extension | 0.085 | 12 |
e. Enrich Points Reactivation
| Rate per Enrich Points (MYR) | Validity in Months | |
| Enrich Points Reactivation | 0.085 | 12 |
f. Enrich Points Transfer
Enrich Transfer Points | Rate per Enrich Point (MYR) | Validity in Months |
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g. Enrich Referral Programme
Earning Enrich Points
General Guideline
There is no minimum Enrich Points guarantee.
Each Enrich Partner may have different qualification criteria for awarding Enrich Points. It is the responsibility of the Enrich Member to check with the Enrich Partner if Enrich Points will be accrued for their Activity with that Enrich Partner.
Enrich Points may only be accrued once per Activity upon the journey being completed.
Once credited, the Enrich Points are non-refundable and non-reversible.
The pooling of Enrich Points by more than one Enrich Member into a single Account is not permitted. Enrich Points may only be earned and credited to an Account by the person whose name the Account is registered.
Malaysia Airlines and Enrich reserve the right to close an Account and void all Enrich Points in that Account without prior notice, if it is of the view of Enrich that the Account have accrued Enrich Points fraudulently or through any illegal means or methods.
Malaysia Airlines and Enrich reserves the right to audit any Enrich Member account (s) at any time for compliance with the Enrich programme’s Terms and Conditions without prior notice being given.
1) Earn Enrich Points on Flights
a) For qualifying flights with Malaysia Airlines, oneworld Airlines, Enrich Airline Partners and codeshare flights, Enrich Member will earn the actual number of points as calculated using the Fare Based Accrual and Ticketed Point Mileage (according to the respective accrual calculation type applied), plus any applicable Enrich Points.
b) To ensure correct crediting of Enrich Points, the Enrich Member must quote their Enrich membership number at time of reservation and present the same signed Enrich membership card at point of check-in when using the services of Malaysia Airlines, oneworld Airlines and/or Enrich Partners. Failure to do so will result in non-credit of Enrich Points.
c) Enrich Points can only be earned once per flight and on qualifying fare paid once the journey is completed. The crediting of Enrich Points to multiple frequent flyer programmes is not allowed. If a Member is found to have accrued points in multiple frequent flyer programmes from a single Activity, Enrich has the right to close that Enrich Member’s Account and void all Enrich Points in the Account.
d) Enrich Points will only be credited to the Enrich Member's Account after the flight has been completed. Enrich Points are expected to be credited within 07 days of the qualifying flight provided. .
e) Enrich Points are not earned for travel on:
f) Enrich Points are also not earned for travel on:
g) Enrich Points for qualified Activities will be accrued by the Enrich Member using the product or service of Malaysia Airlines, oneworld Airlines and Enrich Partners regardless of who paid for the product or service.
h) Members will not be eligible to earn Enrich Points for the following situations:
- Non-utilisation of the services purchased from Malaysia Airlines, oneworld airlines, and Enrich Airlines Partner;
- Any purchase of flight and/or fare which categorised as non-qualifying flight and/or fare.
i) Enrich Member will earn Enrich Points for the MYR (Ringgit Malaysia) fare paid for the ‘Cash’ portion of a ‘Points + Cash’ flight redemption, fuel surcharge (YQ) and administration charge (YQ) (where applicable) on pure Malaysia Airlines operated flights.
j) The Enrich Points earned for part ‘Cash’ will be according to commercial fare paid. Member will not earn Enrich Points for the amount paid in cash for applicable government/airport-imposed taxes and surcharges.
k) Enrich Member will not earn Enrich Points for the part ‘Points’ of a ‘Points + Cash’ flight redemption.
l) Enrich Member will not earn Elite Points for the ‘Cash’ or ‘Points’ portion of a ‘Points + Cash' Award Ticket.
2) Earning Enrich Points on Malaysia Airlines, MASwings and Malaysia Airlines/Firefly codeshare flight
a. Effective 1 April 2021, Enrich Member will earn Enrich Points based on eligible fare paid and carrier related charges excluding government-imposed taxes and fees for a completed travel on Economy Class, Business Class and Business Suite on pure Malaysia Airlines operated flights, MASwings operated flights and Malaysia Airlines marketed/Firefly operated codeshare flights (MH4000/MH5000 only).
b. Carrier-imposed surcharges is categorized as Fuel Surcharge (YQ) + Administration Charge (YR) (where applicable). Earning of Enrich Points also include other carrier- imposed surcharges.
c. Government/airport-imposed taxes and fees are charges imposed by the respective governments/airport and collected by the airline on behalf of them. Therefore, earning of Enrich Points exclude government/airport-imposed taxes and fees.
d. Base fare in the Fare Base Accrual excludes discount vouchers, or any online promo codes used as part payment for the ticket redeemed. Member will not be eligible for Enrich Points for the discounted amount.
e. The base of Enrich Points is every Malaysian Ringgit MYR 1 earn 1 Enrich Point.
f. Member will earn additional bonus points based on Enrich Tier Status and the following multiplier:
Enrich Status | Blue | Silver | Gold | Platinum |
| Earn Points | 1.5 | 1.6 | 2.0 | 2.2 |
Note: The Enrich Points earning table above is effective 1 January 2022
g. Base fare will be calculated on Malaysian Ringgit (MYR) only. For tickets purchased in a currency other than Malaysian Ringgit (MYR), the amount will be converted to MYR using an internal exchange rate based on the date of ticket issued. The converted MYR will determine the number of Enrich Points earned for a travel.
h. In the event a flight is cancelled due to operational reasons and Malaysia Airlines transfers the Enrich Member to another airline, the Enrich Member will accrue Enrich Points on their original Malaysia Airlines flight itinerary.
3) Earn Enrich Points on MHupgrade
a. Enrich Member will earn Enrich Points for an MHupgrade for travel on MH operated domestic flights issued on 232 documents only.
b. MHupgrade is not valid for MH flights ticketed on another airline document
c. Enrich Points will be awarded based on the amount (fare) paid for the MHupgrade for the respective sectors.
d. Enrich Member will earn one Enrich Point for every MYR 5.00 (or local equivalent) paid on the fare, one-way.
e. Enrich Member will not earn Elite Points for the fare paid for the MHupgrade.
f. Ticket fare rules will apply for the changes to the ticket.
g. Enrich Member will not be eligible to earn Enrich Points if the MHupgrade is not utilized after successful application.
h. Once an MHupgrade transaction is successful, Enrich Points redeemed is considered used even if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.
4) Earn Enrich Points on Charter Flights
a. Enrich Member will earn a fixed Enrich Points for charter flight tickets using commercial flight numbers.
b. Enrich Member will earn Tier Elite Points will be based on zone and cabin class travel.
c. Charter flights under MH8000 flight series or under other charter flight number will not earn any Enrich Points or Elite Points.
The accrual table for earning of Enrich Points on Charter Flights using commercial flight numbers:
Charter flights under MH8000 flight series will not earn any Enrich Points or Elite Points.
5) Earning Enrich Points on oneworld airlines and Enrich Airline Partner
a. Enrich Member may accrue Enrich Points and Elite Points when using the qualifying services (referring to flight and booking/fare class) and products of oneworld Airlines including MH9000 (Malaysia Airlines codeshare flight with oneworld airlines).
b. Enrich Member may accrue Enrich Points when using the qualifying services (referring to flight and booking/fare class) and products of Enrich Airline Partner.
c. Enrich Member will earn Enrich Points based on distance (Ticketed Point Mileage-TPM) and class travelled according to the respective airline accrual table (available in the website), and such offers will be governed by the terms and conditions set forth by the applicable Airline Partner.
d. Effective 01 April 2021, the new accrual table for earning Enrich Points on Partner Airlines:
e. Each Enrich Partner may have different qualification criteria for awarding Enrich Points. It is the Enrich Member's responsibility to clarify these criteria with the respective airline prior to purchasing a ticket and traveling with the Airline Partner.
f. Any fees imposed by Airline Partner are the responsibility of the Enrich Member.
g. Airline Partner programme participation dates may vary and Enrich Points will be awarded according to the participating dates.
h. Enrich Points claim for travel on Malaysia Airlines flights to another Airline Partner loyalty account, member is to submit the claim with copy of e-ticket and boarding pass as supporting document to the Airline Partner. Member to contact the respective loyalty airline on any disputes on a rejected claim.
i. In the event a flight on Airline Partner is cancelled due to operational reasons and the airline transfers the Enrich member to another airline, the Enrich Member will accrue Enrich Points as per the operating carrier’s policy.
6) Earn Enrich Points on combination with Malaysia Airlines with oneworld and Airline Partner Flights
a. Enrich Member will earn Enrich Points and Elite Points based on flight distance (Ticketed Point Mileage – TPM), qualifying flight booked and eligible fare class on a completed journey for flight combinations as stated below:
b. Member will earn Enrich Points only based on flight distance (Ticketed Point Mileage – TPM), qualifying flight booked and eligible fare class on a completed journey with Enrich partner airlines for flight combinations as stated below:
Note : Enrich Points will be credited, subject to eligibility, according to the flight number booked and stated on the ticket. All other MH4000 codeshare flights are not eligible for Enrich Points
Earn Enrich Points on Non-Flight Lifestyle Partners
General Guideline
Earn Enrich Points on Hotel Stay
a) Enrich Member may earn Enrich Points for qualifying hotel stays. Enrich Member’ name must appear on the invoice for the qualifying hotel stay to earn the Enrich Points.
b) Enrich Points will only be awarded one time per stay regardless of the number of days or rooms booked.
c) Only selected stays may qualify for accrual of Enrich Points.
d) Points are awarded for hotel stays purchased at rates deemed eligible by the qualifying hotel, unless otherwise specified by the qualifying hotel. Points will not be earned for stays of the following types:
e) Enrich Member is advised to confirm with the qualifying hotel before or latest at time of booking if a stay will accrue Enrich Points. Enrich Points may be credited, if eligible to the Enrich Member's Account within 6 to 8 weeks.
Earn Enrich Points on Car Rental
a) Enrich Member may earn Enrich Points for qualifying car rentals. Enrich Member’s name must appear on the invoice for the qualifying car rental to earn the Enrich Points.
b) Enrich Points are awarded for car rentals purchased at rates deemed eligible by the car rental company. Points will not be earned for car rentals of the type described below:
c) Enrich Points will only be awarded one time per rental regardless of the number of cars rented or rental days. Enrich Member is advised to contact the individual car rental company for specific terms and conditions on how to accrue Enrich Points.
Earn Enrich Points on Bank Point Conversion
a) Enrich Member may convert eligible bank credit/charge card points to Enrich Points.
b) The bank/financial institution card issuer's terms and conditions and programme rules shall apply. Enrich Member must contact the respective credit/charge card partner directly to request for the conversion of bank points to Enrich Points.
c) Enrich Points are credited to the Enrich Member's Account within 2 weeks from the date of the request of bank conversion from the respective bank/financial institutions.
d) Should the Enrich Points are not credited into the Enrich Account within 2 weeks, the Enrich Member is to contact the respective bank/financial institution to check on the transaction request
e) Once Enrich Points are successfully credited into an Enrich Member’s Account, it is not refundable or reversible.
f) The Bank Points conversion to Enrich Points shall be valid only for three (3) years and will expire at the end of the month of the transaction, of in the third year.
Earn Enrich Points on Retail and Services
a)To earn Enrich Points on retail and services transactions, Member is required to present their Enrich membership card or Enrich digital card at the time of payment
b) Unless otherwise specified, Enrich Points will be earned on total spending, including service charges and taxes where applicable
c) Member is responsible to check the details of their Enrich Points printed on the receipt for accuracy before leaving the premise and retain the original customer copy.
d) Enrich is not liable for Enrich Points claim in the event of loss of the original receipt, confirmation email, and/or non-presentation of membership card at the time of payment.
e) Enrich Points may not be earned in conjunction with any other partner-related promotions or discounts. Member is advised to check with the partner if Enrich Points will be accrued for their transaction.
f) Partner reserves the right at its sole discretion, to vary or amend any of their terms and conditions with regards to the availability of and eligibility for earning Enrich Points.
g) Enrich reserves the right at its sole discretion, to vary or amend any of the Terms and Conditions herein at any time, without prior notice
h) Enrich Points will be credited within 6 to 8 weeks after the qualified transactions are completed.
i)The Enrich Points earned shall be valid only for three (3) years and will expire at the end of the month in the third year.
Claim Missing Points
a) While every effort is made for Enrich Points and/or Elite Points earned from eligible products and services to be automatically credited into a Member’s Account.
b) Member is responsible to ensure that any Points due to them have been properly credited into their respective Enrich account.
c) In the event Enrich Points and/or Elite Points do not appear in a member Account after the qualifying transaction, Member may submit a claim to Enrich with the following supporting documents, which must show the date and value of the qualifying transaction:
d) A Missing Points Claim must be submitted within 6 months (180 days) from the date of the qualifying transaction. Requests for missing Enrich Points and/or Elite Points made more than 6 months (180 days) after the qualifying transaction will not be accepted.
e) Enrich Member may submit the Missing Points Claim together with the necessary supporting documents via Enrich Online or email to enrich@malaysiaairlines.com. Documents submitted for claims will not be returned.
f) Requests will require verification by Enrich, and/or by oneworld Airlines, Enrich Airline Partners and Enrich Non–Air Partners, whichever applied. If deemed a qualified transaction, the appropriate number of Enrich Points and/or Elite Points will be credited to the Enrich Member's Account. Please allow 6-8 weeks for Enrich Points and/or Elite Points to be reflected in the Account.
Enrich is not liable for Missing Points Claim if Member is not able to provide and, in the event of loss of the original supporting documents. For the purpose of Missing Points Claim for flights prior to 1 April 2021, terms and conditions apply.
Redeeming Enrich Points
General Guidelines
Enrich Member under the age of eighteen (18) years must have the prior written consent from a parent or guardian to redeem Enrich Points. Only the Enrich Member may request to redeem Enrich Points from their Account; no other person or entity may request for such a transaction. Enrich Points may be redeemed as soon as they are credited to an Enrich Member Account.
To claim an Enrich Award, the Enrich Member must have sufficient Enrich Points in their account. For members with insufficient Points, they may opt to redeem via Points + Cash redemption, where separate terms and conditions shall apply.
Enrich Points required to redeem an Enrich Award must from a single Account. Enrich Points may not be combined from multiple Accounts to redeem an Enrich Award.
Enrich Points required to redeem an Enrich Travel Award on Malaysia Airlines operated flights for a child (aged 2 to 11 years) or infant (aged 1 month to 23 months) may vary according to the applicable fares at the time of booking.
Redemption for infant on Business Suite is permitted. Note: There is no Bassinet facility available in the Business Suite cabin.
A child (aged 2 to11 years) or infant (aged 1 month to 23 months) is treated the same as an adult and requires the same number of Enrich Points for an Enrich Base Fixed Points Travel Award.
A child (aged 2 to 11 years) or infant (aged 1 month to 23 months) is treated the same as an adult and requires the same number of Enrich Points for an Enrich Travel Award on Airline Partner.
An “Unaccompanied Young Passenger” (child who has reached the 5th but not the 15th birthday and is not accompanied by his/her parents, guardian or a passenger aged 18 years or more) is not eligible for Enrich Online Award redemption ticket.
When booking an Award Travel or Upgrade Award Travel through Enrich Online, an “Unaccompanied Young Passenger” (child who has reached the 5th but not the 15th birthday) must be accompanied by his/her parents, guardian or a passenger aged 18 years or more in a single booking.
When making an Award Travel o Upgrade Award Travel reservations through Malaysia Airlines Contact Centre or Ticket Offices, the Enrich Member must clearly indicate that Enrich Points will be redeemed for this ticket. Failure to do so may result in the reservation being cancelled and no Travel Award being issued.
Getting a verbal price quote before making a booking, will not guarantee the same price as the price may change at any time and is subject to availability up until the booking is confirmed.
Travel Award and Upgrade Travel Award are tied to fares and vary according to seat availability, passenger demand and seasonality which may limit the number of seats available for Award Travel on Malaysia Airlines and Enrich Airline Partners. SST may be applicable depending on the flight route. Other restrictions may apply during certain periods throughout the year.
Travel Award and Upgrade Travel Award will only be issued for a confirmed reservation. Open dated or waitlist bookings/tickets are not allowed.
Award Travel tickets must be used in sequence and will be automatically void if sectors on the tickets are used out of sequence.
All Travel Award tickets must be issued by Malaysia Airlines on a Malaysia Airlines document. Travel agencies are not allowed to issue Enrich Travel Award tickets and any such tickets will not be accepted for travel.
Collection of Enrich Award ticket by an individual other than the Enrich Member must comply with the following conditions: -
The person nominated by the Enrich Member must present the following documents:
Enrich Points are deducted from the Enrich Member's Account when an Enrich Award is issued and not when a reservation or request is made.
Enrich Travel Award and Upgrade Travel Award must be issued before the given ticketing deadline otherwise the booking will be automatically cancelled.
Travel Award redemption is subject to the fare conditions and may vary according to the fare class of travel. All taxes including SST, fees and surcharges (where applicable) are the responsibility of the Enrich Member/user of the Enrich Award and are due at the time of issuance, ticketing and/or at departure.
Enrich Awards, industry discount, agency discount, free tickets, domestic Malaysia promotional fares, special restricted fares and tickets issued in Q / O / G / P / U / E / W / X / T / R / Z / I booking classes may not be used for the redemption of an Upgrade Travel Award. Upgrade Travel Award are subject to the rules of the purchased fare.
Travel Award and Upgrade Travel Award on Malaysia Airlines solely operated flights are valid according to the applicable fare conditions.
In the event of a flight cancellation or flight rescheduling, passengers travelling on an Enrich Travel Award will be considered and accommodated as per the rules used for fare paying passengers.
Once a Travel Award is issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.
Sharing Enrich Awards
Members may redeem Travel Award and Upgrade Travel Award in the name of family members and friends.
Travel Award and Upgrade Travel Award redeemed in the name of family members and friends should be booked and ticketed following the same rules as for the Enrich Member.
General Guidelines
Only the Enrich Member may request to redeem Enrich Points from their Account; no other person or entity may request for such a transaction.
To claim an Award, the Enrich Member must have sufficient Enrich Points in their account. For Member with insufficient Points, he/she may opt to redeem via Points + Cash redemption online (Points + Cash terms and conditions apply).
Fare calculation rules for Award tickets are different from travel on paid tickets.
Enrich Points required to redeem an Award must be redeemed from a single Account. Enrich Points may not be combined from multiple Accounts to redeem an Enrich Award.
Travel Awards are subject to seat capacity control, which may limit the number of seats available for Enrich Travel Award on Malaysia Airlines and Other restrictions may apply.
Award will only be issued for a confirmed reservation. Open dated or waitlist bookings/tickets are not allowed.
Once a Travel Award is issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.
There shall be no fixed relationship or conversion between the ticket purchased paid by cash/credit card and the Enrich Points required to redeem a Malaysia Airlines Travel Award. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares.
Enrich redemption on pure Malaysia Airlines operated flights is based on full revenue fare converted to Enrich Points . Revenue refund fare rules will not apply to Enrich Points redeemed with “Full Points” or “Points + Cash” as payment. Enrich redemption rules will apply. Enrich Points redeemed are not refundable and is forfeited except for refund of taxes/surcharges, subject to fare refund rules.
Redeem Enrich Points on Travel Award
General Guideline
Malaysia Airlines Flights means flights operated by Malaysia Airlines and MASwings* operated flights, except for Malaysia Airlines codeshare and Malaysia Airlines marketed flights which are excluded from this definition. *not valid on MASwings flights operated by DHT aircraft type.
Malaysia Airlines Travel Award means a Full Points or Points & Cash Travel Award flight redemption booking and ticket made on pure Malaysia Airlines Flights.
A Full Points Travel Award redemption ticket means the Travel Award is redeemed fully in Points excluding applicable taxes and surcharges which, are to be paid in cash/credit card.
A Full Points Travel Award can be redeemed on Malaysia Airlines Flights or oneworld Airlines or Airline Partner. Redemption on Malaysia Airlines Flights can be done via Enrich Online or MH.com website.
Redemption with full Enrich Points on oneworld Airlines or Airline Partner is only available at Malaysia Airlines Contact Center and Ticket Offices.
Points + Cash Travel Award is a redemption option that allows Enrich Member to redeem flights with a combination of Enrich Points and cash/credit card.
Points + Cash Travel Award tickets can only be redeemed on pure Malaysia Airlines flights.
Redemptions for mixed carrier Travel Award are not allowed. Travel must be solely on Malaysia Airlines.
The Malaysia Airlines Travel Award online redemption option is not available on for Airline Partner and/or oneworld Airlines.
Malaysia Airlines Travel Award redemption option is available online at Enrich Online or MH.com and at Malaysia Airlines Contact Center and Ticket Offices.
Malaysia Airlines Travel Award redemption is subject to the Fare Conditions (including SST, where applicable) and may vary according to the fare class of travel.
All Malaysia Airlines Travel Award redemption tickets must be on available and confirmed seat basis at the time of booking. Not applicable for waitlist or open dated tickets.
All Malaysia Airlines Travel Award is subject to seats being available on eligible class (es) of travel on Malaysia Airlines Flights. Malaysia Airlines reserves the right to change this class (es) without any prior notice.
The following are excluded and cannot be booked with Points:-
The number of Enrich Points required to redeem a Malaysia Airlines Award Travel redemption vary. The fares and applicable fare conditions vary according to flight and seat availability, passenger demand, seasonality, and ticket conditions.
The number of Points required for redemption depends on the Malaysia Airlines flights that Member chooses and the applicable ticket conditions. Member are encouraged to make an informed comparison, before deciding on the best option for their travel needs.
The Malaysia Airlines Website will provide available fares at time of seat availability check and the actual total Points or Points + Cash required will be reflected upon selecting and confirming the flights. The total fare shown after selecting the flights for the redemption, will apply.
Notwithstanding anything to the contrary in these Terms & Conditions, the number of Points or Points + Cash payment required to obtain a Malaysia Airlines Travel Award redemption ticket are subject to change at any time, with or without prior notice.
Accordingly, the number of Enrich Points and amount of money quoted on the website when booking a Points or Points + Cash Travel Award are only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Enrich Points and payment amounts quoted for the requested itinerary may change and the final fare shown after selecting the flights for the redemption will apply.
Malaysia Airlines Travel Award ticket may only be booked:
There shall be no fixed relationship or conversion between the ticket purchased paid by cash/credit card and the Enrich Points required to redeem a Malaysia Airlines Travel Award. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares.
Enrich Member must login to his/her Enrich membership account online as part of the Points + Cash redemption booking and ticketing process.
Malaysia Airlines Travel Award redemption is available solely on applicable itineraries of Malaysia Airlines Flights.
Enrich Member must have a minimum of 1000 Enrich Points in their Enrich account to be eligible for Malaysia Airlines Travel Award option online.
Enrich Points under the Malaysia Airlines Travel Award redemption offer will be redeemed per sector, per member, from the respective membership account.
Points + Cash Travel Award redemption for children of 02 years - below 12 years and infant below 23 months is available in accordance and as specified in the Fare Conditions for a child and infant ticket.
Enrich Member will earn Enrich Points for the MYR (Ringgit Malaysia) fare paid for the ‘Cash’ portion of a ‘Points + Cash’ flight redemption, fuel surcharge (YQ) and administration charge (YQ) (where applicable) on pure Malaysia Airlines operated flights.
Enrich Member will not earn Enrich Points for the part ‘Points’ of a ‘Points + Cash’ flight redemption.
Enrich Member will not earn Elite Points for the ‘Cash’ or ‘Points’ portion of a ‘Points + Cash’ Award Ticket.
Enrich Points cannot be converted to or exchanged for money.
Malaysia Airlines Travel Award redemption is not applicable for group travel bookings involving ten and more passengers.
Enrich Points are deducted from the Enrich Member's Account when an Online Enrich Travel Award is issued and not when a reservation or request is made.
Once a Travel Award is issued, it is considered used even if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.
The origin and destination points for one-way travel must be different when utilising a one-way Enrich Award. For return trip Enrich Awards, the outbound origin and inbound destination must be the same.
In the event of a flight cancellation or flight rescheduling, passengers travelling on an Enrich Award will be considered and accommodated as per the rules used for fare paying passengers.
Enrich Online Travel Award may be reissued only for travel on the same airline, by the same person and provided no part of the Enrich Award has been utilised.
In the event member wishes to make any changes to an unutilized or partly utilized Malaysia Airlines Travel Award redemption ticket, it will be in accordance with the applicable Fare Conditions and these Terms and Conditions.
Any payments involving changes to a Malaysia Airlines Travel Award redemption must be paid with cash/credit card as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Malaysia Airlines Travel Award will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions.
Travel Award may be reissued only for travel on the same airline, by the same person and provided no part of the Travel Award has been utilized and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions.
Travel Award may be reissued for a higher fare class or cabin subject to Fare Conditions. Any difference in fare including any taxes, fees and carrier charges at time of reissuance of the ticket will be required to be paid in cash/credit card only for Malaysia Airlines Travel Award and in Points only for Partner Travel Award, subject to the applicable fare conditions and these Terms and Conditions. Reissue to a lower fare class is strictly not allowed.
Change in destination to a completely unutilized/unused Travel Award is allowed subject to the Fare Conditions. If the fare to the new destination is lower, the fare difference will not be refunded.
Rerouting to a partly utilized/used Travel Award ticket is not allowed.
Member is not allowed to redeem with Points or purchase the additional Points by cash or credit card to pay for any fare difference for a change to a Travel Award ticket that is of higher fare value.
Redemption Upgrades are not allowed for Malaysia Airlines Travel Award tickets.
Member is NOT allowed to combine Enrich Points from different accounts to redeem a Travel Award ticket.
The Enrich Points required for a Malaysia Airlines Travel Award redemption (or the Enrich Points required plus the amount of any money payment required for Points + Cash option) shown at this website will not include taxes, fees and carrier charges at time of redeeming the ticket which Member will be required to pay in cash.
The Member will also be required to pay any other fees, any additional local airport fees and charges collected at the time of check-in and any fees payable that may not be part of the fare conditions of the Travel Award redeemed.
Enrich Points redeemed for a Travel Award is NOT refundable to the original account or used in exchange for a different Travel Award. This applies regardless of whether the refund request is made before the Travel Award has been issued or whether the Travel Award is completely unused or partly used.
For a ‘Points + Cash’ Travel Award, the ‘Cash' portion is refundable by credit to the credit card used for the Award ticket purchased and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions.
Unless stated otherwise in these Terms and Conditions, where a flight involving a Malaysia Airlines Travel Award is cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Malaysia Airlines Travel Award redemption ticket will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. However, any expired Points will not be refunded and will be forfeited.
Enrich reserves the right to change the price of the Malaysia Airlines Travel Award ticket and / or number of Enrich Points to be redeemed or impose additional restrictions at any time with or without prior notice.
All other terms and conditions of online booking and e-ticketing and other applicable regulations will apply in addition to these Terms and Conditions mentioned above.
In the event of any discrepancy between these Terms and Conditions with other terms and conditions, the Malaysia Airlines Travel Award Flight Redemption Terms and Conditions shall prevail to the extent of such inconsistency.
The use of Enrich Points against this offer is subject to these Terms and Conditions and all other Terms and Conditions of the Enrich programme. The terms and conditions of the Enrich programme are subject to change at any time with or without notice.
Redeem Enrich Points for Malaysia Airlines Travel Award
A Malaysia Airlines Award comprises of either a Travel Award or an Upgrade Travel Award made on Malaysia Airlines solely operated flights only.
The number of Enrich Points required to redeem a Travel Award and the fare conditions applicable to that Travel Award, may be different depending on the Travel Award type chosen. Member must consider the applicable Fare Conditions for each Travel Award before making a booking.
A passenger booking itinerary traveling on a Travel Award and Upgrade Travel Award on Malaysia Airlines solely operated flights will follow the applicable fare rules and conditions of the Award or paid ticket.
When utilising an Enrich Travel Award and there is a sector in the itinerary which does not offer the class of travel redeemed for, a lower class of travel will be extended for the affected sector without any Enrich Points adjustment.
A passenger traveling on a Travel Award is not allowed to make stopover either it is a one way or return trip journey.
Only point – to - point one way and mirror like return Online Enrich Awards are allowed. Route restrictions may apply and will not be available for Travel Award.
Where mixed class travel is concerned, the Enrich Points required for the Malaysia Airlines Travel Award will be priced according to the actual cabin classes taken on a prorate basis and will follow the applicable fare rules and conditions. Member must contact Malaysia Airlines Contact Centre for the exact Enrich Points required.
Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction where it began.
An itinerary continuing a backtracking sector not required by route restrictions may require separate tickets.
For the purpose of connection, a passenger traveling on an Award is allowed to make one transfer at an intermediate point on a one-way journey, and one transfer for the outbound and one transfer for the inbound for a return trip journey.
A passenger is not permitted to transfer at an intermediate point more than twice on a single Enrich Award ticket.
Origin or turnaround point may not be used as an intermediate point in a one way or return trip journey
Stopover, open-jaw is not permitted for Travel Award. Mixed Class is not permitted for one-way journey for Award.
The origin and destination for one-way travel must be different when utilising a one-way Enrich Award. For return trip Enrich Awards, the outbound origin and inbound destination must be the same.
All taxes (including but not limited to SST), fees and surcharges where applicable are the responsibility of the Enrich Member/user of the Enrich Award and are due at the time of issuance, ticketing and/or at departure
In the event of a flight cancellation or flight rescheduling, passengers travelling on an Enrich Award will be considered and accommodated as per the rules used for fare paying passengers.
Malaysia Airlines Awards may be re-issued on the same fare class redeemed or higher and only for travel on the same airline, by the same person provided that no part of the Malaysia Airlines Award has been utilized. Additional collection for any fare difference and taxes and charges in cash or credit card may be required for any change in the itinerary according to the fare conditions. The validity of the re-issued Malaysia Airlines Travel Award will be as per the respective fare rules and conditions.
Any change in the itinerary where, the fare is higher, the additional amount must be paid by cash/credit card. The fare difference cannot be paid by Enrich Points. If the new itinerary requires fewer Enrich Points, the excess Enrich Points will not be refunded. A reissuance fee will apply. The re-issued Enrich Award will have the same expiry date as the original Enrich Award. The reissuance can only be done at our Contact Center or any nearest Malaysia Airlines Ticket offices
Malaysia Airlines Award can be booked through Enrich website, Malaysia Airlines Contact Centre or any Malaysia Airlines Ticket Offices. Once a Travel Award is issued, it is considered used even if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded. Enrich and Malaysia Airlines reserve the right to make changes to the Terms and Conditions associated with a Malaysia Airlines Award from time to time, including the Enrich Points requirement.
Enrich Base Fixed Points Redemption
Enrich Base offers Enrich members to redeem a fixed number of Enrich Points as an alternative to Dynamic redemption for eligible flights.
These Terms and Conditions set out the terms and conditions of Enrich Base Fixed Points Redemption.
ENRICH BASED FIXED POINTS AWARD TICKET CONDITIONS AND RESTRICTIONS :
1. Redemption on 'Z' fare class (Business Class cabin)
24 HOURS BEFORE FLIGHT DEPARTURE (APPLY TO ONE-WAY/RETURN AWARD TICKET)
2. Redemption on ‘O’ fare class (Economy Class cabin)
24 HOURS BEFORE FLIGHT DEPARTURE (APPLY TO ONE -WAY/RETURN AWARD TICKET):
CANCELLATION
Award/Redemption Ticket is non-refundable in case of cancellation / *No Show by member and/or passenger. *No-Show for a flight is considered a cancellation after flight departure and changes are not permitted.
3. Dynamic Redemption Award Ticket Conditions
*Other Terms and Condition may apply. For more information please visit www.malaysiaairlines.com
Enrich Upgrade
Enrich Member with enough Enrich Points in their account can redeem an upgrade from economy to business class under the ‘Enrich Upgrade’ tab upon purchase of an eligible economy class revenue fare ticket for a domestic travel via ‘Manage My Booking’ portal online. The following conditions will apply:
1) ‘Enrich Upgrade’ is eligible for redemption using Enrich Points for upgrade from an eligible economy class revenue fare ticket to the next higher cabin class i.e., business class via ‘Manage My Booking’.
2) Enrich Upgrade’ is only available on domestic flights within Peninsular Malaysia and between Peninsular Malaysia and East Malaysia operated by pure Malaysia Airlines flights only.
3) Enrich Points for ‘Enrich Upgrade’ will apply per flight segment basis.
4) To be eligible to redeem the ‘Enrich Upgrade’, Member must first purchase a confirmed Basic or Flex revenue fare ticket (“Ticket”) on Economy Class for upgrade to Business class using Enrich Points.
5) ‘Enrich Upgrade’ via ‘Manage My Booking’ is not available for International flights.
6) ‘Enrich Upgrade’ redemption is eligible for flight ticket issued on a Malaysia Airlines’ document number 232 with carrier code ‘MH’ and on services operated by Malaysia Airlines flights only.
‘Enrich Upgrade’ redemption is not eligible for a flight booked on a Malaysia Airlines flight but ticketed on another airline document.
7) Member(s) can only purchase one ‘Enrich Upgrade’ per eligible flight segment as per the purchased revenue ticket.
8) Waitlist or open-dated bookings/tickets are not eligible for ‘Enrich Upgrade’.
9) ‘Enrich Upgrade’ is available for redemption at the ‘Manage My Booking’ platform at Malaysia Airlines website (www.malaysiaairlines.com) up to 06 hours before flight departure.
10) For redemption upgrade(s) less than 06 hours of flight departure is still available via our Contact Center at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia)
11) ‘Enrich Upgrade’ is subject to seat availability on Business Class and on first-come-first serve basis for the selected flight segment.
12) Children (02 – 12 years) travelling with an accompanying adult will also be eligible for ‘Enrich Upgrade’ upon purchase of an eligible and qualifying economy class fare ticket.
13) Enrich Points for ‘Enrich Upgrade’ for a child will be the same as an adult. There is no child points discount offer.
14) Infant (up to 23 months) will be offered complimentary upgrade from Economy to Business Class for the same flight segment as the adult accompanying the infant, upon successful ‘Enrich Upgrade’ redemption by the adult passenger.
15) The Enrich Points quote for ‘Enrich Upgrade’ is fixed. Enrich Member may click at this link to view the Enrich Points required for the selected flight segment under the ‘Redemption Upgrade Table’.
16) Enrich Member must have enough Enrich Points in their account to proceed with the ‘Enrich Upgrade’.
17) Once the ‘Enrich Upgrade’ redemption is successful, Enrich Points redeemed are not refundable or exchangeable to other ‘Upgrade’ product offers e.g., MHupgrade or Last-Minute Upgrade, Free Upgrade (where applicable) or any other form of upgrade.
18) Once the ‘Enrich Upgrade’ is successfully redeemed, the Enrich Points are not refundable under any circumstances.
19) If the Enrich Member does not utilise the Enrich Upgrade for a travel confirmed, the Enrich Points will not be refunded and is forfeited.
20) Enrich Member will be entitled for Enrich Points and Elite Points for the original revenue ticket purchased on economy fare class.
Domestic Travel:
a) Domestic Travel
E.g. Travel booked and ticket purchased on Basic or Flex fare from Penang to Kota Kinabalu via Kuala Lumpur
b) Mixed Domestic and International Travel
E.g. Travel booked and ticket purchased on Basic or Flex fare from Penang to London via Kuala Lumpur
21) Member with eligible Ticket(s) may check on the eligibility of his/her flight segment(s) by visiting Malaysia Airlines website (www.malaysiairlines.com) and enter the required details including the Malaysia Airlines booking reference in the ‘Manage My Booking’ platform.
22) The following shall NOT be eligible for ‘Enrich Upgrade’ under ‘Upgrade’ online platform:
23) Redemption upgrade with Points for UMNR, YPTA, Government (GOM) warrant tickets and booking with wheelchair (WCHR) service is available via our Contact Center or Malaysia Airlines ticket offices only, subject to the seat(s) being available on the next higher cabin class.
24) Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility of ‘Enrich Upgrade’, which may be reviewed from time to time according to market conditions, seasonality and passenger load.
25) By redeeming ‘Enrich Upgrade’:
26) Any applicable or additional airport taxes/surcharges or carrier-related charges for the ‘Enrich Upgrade’ will be charged and collected separately and shall be borne by the Member. These charges are not included in ‘Enrich Upgrade’ and cannot be paid or redeemed by or with Enrich Points.
27) If there are two or more passengers in a Member’s booking, Member can redeem ‘Enrich Upgrade’ for all the passengers in the booking. The Enrich Points required for each passenger in the single booking will be on a per-passenger Points quote. The Enrich Member must ensure sufficient Points are available in his/her account to redeem for all the passengers in the booking as pooling or combining of Enrich Points for the purpose of redeeming the ‘Enrich Upgrade’ from different Enrich accounts is NOT allowed. Enrich Points required for each passenger will be multiplied by the number of Enrich Points required for the flight sector in the Member’s booking. ‘Enrich Upgrade’ is not allowed for only one passenger in a single booking for two or more passengers. All passengers in the single booking must be able to proceed with ‘Enrich Upgrade’. Split booking to allow only one passenger in the booking for ‘Enrich Upgrade’ in ‘Upgrade’ platform is not allowed.
28) Member can redeem ‘Enrich Upgrade’ via ‘Upgrade’ platform using Points from one Enrich membership account only. ‘Enrich Upgrade’ redemption in a single booking with two or more passengers cannot be redeemed from multiple Enrich accounts.
29) Individual passengers in a single booking of two or more, wishing to perform ‘Enrich Upgrade’ using their respective Enrich membership account, are to call our Contact Center. Member will not be able to proceed via ‘Upgrade’ platform.
30) If only one Member in a single booking with two or more passengers wishes to proceed with ‘Enrich Upgrade’, Member may call Contact Center at 1-300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia) to split the booking.
31) Once the ‘Enrich Upgrade’ redemption is confirmed and successful, Enrich Points will be deducted from the Member’s Enrich Account where they will receive:
32) A 6-character Malaysia Airlines Booking Reference is supplied to Member at the time of booking of a Malaysia Airlines flight and is printed on the Ticket. The Member may use the Booking Reference to check the eligibility for ‘Enrich Upgrade’ at the ‘Manage My Booking’ site. Booking Reference provided must always be kept confidential. The Member must not share his/her Booking Reference and they are responsible to protect it against improper or unauthorized use.
33) Malaysia Airlines does not guarantee specific seat assignments to the Member or person(s) whose ‘Enrich Upgrade’ redemption is successful.
34) All personal costs and/or any other costs and/or related expenses that are incurred to redeem the ‘Enrich Upgrade’ are at the Member’s sole responsibility and own costs.
35) ‘Enrich Upgrade’, once successfully redeemed, is strictly non-transferable and non- refundable.
36) For any change to the travel booked date of a revenue booking, the Enrich Points may be carried forward to the new date of travel provided the revenue ticket is on the same original destination and fare class paid. Any penalty to change in flight will be subject to the revenue ticket fare rules.
37) Enrich Points redeemed for ‘Enrich Upgrade’ will be forfeited if Member decide to cancel their revenue ticket purchased voluntarily were, a refund to the revenue ticket may be available. Enrich Points redeemed for the ‘Enrich Upgrade’ are not refundable.
38) Once the ‘Enrich Upgrade’ redemption is successful, Enrich Points, credits for Additional taxes/surcharges collected at time of ‘Enrich Upgrade’ redemption, are not refundable. Enrich Points redeemed for ‘Enrich Upgrade’ is considered used even if not used. No refunds of Enrich Points will be allowed under any circumstances.
39) Enrich Member will earn Enrich Points and Elite Points for the revenue economy class ticket purchased and carrier-related charges under the new Fare Base Accrual (not including taxes, surcharges or any other non-related carrier charges paid)
40) Enrich Member will not earn Enrich Points for the ‘Enrich Upgrade’ redemption with Enrich Points.
41) Once Member receive the confirmation email on the acceptance of Member’s ‘Enrich Upgrade’ redemption, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by Member or any third party for whatever reasons.
42) Member may proceed with web check-in once ‘Enrich Upgrade’ transaction for the higher class is successful.
43) Member may opt to purchase ancillary such as KLIA express ticket, insurance or even extra baggage allowance at time of web check-in. These ancillaries are not payable with Enrich Points.
Ancillaries purchased will be subject to its own respective terms and conditions. Member are advised to check the terms and conditions before deciding to purchase these ancillaries as Enrich will not be responsible for disagreements that may arise from these purchases.
44) In the event of a flight cancellation or flight rescheduling:
45) Member is entitled to a refund for the ‘Enrich Upgrade’ under the following conditions:
46) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the ‘Enrich Upgrade’ is still available to Member on that substitute aircraft.
47) The fare conditions of the original Ticket purchased by the Member, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Member’s ‘Enrich Upgrade’ redemption is successful.
48) ‘Enrich Upgrade’ redemption entitles the Member to use Malaysia Airlines Golden Lounge in respect of the flight for which Member’s ‘Enrich Upgrade’ is booked, provided the Member presents a valid boarding pass as supporting document before access to the lounge can be allowed.
49) A successful ‘Enrich Upgrade’ redemption entitles member or person(s) in the same booking to Business Class baggage allowance.
50) Malaysia Airlines reserves the right to change, alter, amend or cancel any or all these Terms and Conditions from time to time, without any prior notice. These Terms and Conditions shall be read in conjunction with Enrich’s General Terms & Conditions, Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions.
51) The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and the Member’s obligations with respect to such future performance shall continue in full force and effect.
52) By making a ‘Enrich Upgrade’ redemption, Member expressly acknowledge that the Member has read and understood the above Terms and Conditions and FAQs (Frequently Asked Questions) and hereby agrees to the same.
Rules for Upgrade Travel Award
Enrich Member must first purchase an eligible revenue fare ticket on a 232 document from Malaysia Airlines or a travel agent before calling Malaysia Airlines Contact Centre to make an Upgrade Travel Award on Malaysia Airlines operated flights.
Reservations and issuing of the Upgrade Travel Award must be made through Malaysia Airlines Contact Centre or MH Ticket Offices only. Travel Agents are not allowed to issue Upgrade Travel Awards.
A qualified Economy Class ticket may be upgraded to Business Class or Business Class to Business Suite based on respective eligible fare classes.
Upgrade Travel Award must be an advanced purchase and issued on a confirmed reservation and ticketed for the Upgrade prior to check in.
Upgrade Travel Awards are only available on Malaysia Airlines operated flights using Malaysia Airlines document commencing 232.
Upgrade Travel Awards are not applicable on Malaysia Airlines flights ticketed on another airline document or using another airline document.
Enrich Points and Elite Points will be accrued based on the class of travel purchased and not the class of travel flown.
In the event of flight disruption or cancellation, the reallocation will be based on the original fare class paid class. Member will not be eligible for the higher class redeemed with Enrich Points. The redemption Upgrade Points in case of a downgrade due to flight disruption or cancellation will be refunded. Member will be eligible for Enrich Points for the original revenue fare class paid.
Upgrade Travel Awards may be used for one-way and return trip tickets.
Only two sectors and one stopover/transfer are allowed with a one-way Upgrade Travel Award. Fare rules and conditions of the purchased ticket apply to the Upgrade Travel Award.
Any additional taxes or surcharges for the redemption upgrade to be paid by cash or credit card. Wherever applicable, SST may be charged to the Enrich Member/user of the Enrich Upgrade Travel Award.
Changes will be in the redemption upgrade Points and the fare class qualification. Once a Travel Award is issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.
Free Upgrade
Member is eligible for a Free Upgrade from Economy to Business class upon purchase of a full Economy revenue fare (booking class – Y) ticket by cash/credit card on an MH (232) document.
Free Upgrade is eligible on domestic routes on Malaysia Airlines operated flights within Peninsular Malaysia or within Sabah/Sarawak and Crossing Peninsular to Sabah/Sarawak vice versa.
Free Upgrade is subject to seat availability at the airport on first come first serve basis and, on per sector basis.
Free Upgrade bookings cannot be made via Contact Center or any Malaysia Airlines ticketing offices or travel agents.
Member will be subject to any surcharge payment for the upgrade.
Member will not earn Enrich Points or Elite Points for travel on Business Class under this Free Upgrade offer.
Free Upgrade is not eligible
Within Peninsular Malaysia or within Sabah / Sarawak (per sector) | |||
Economy to Business Class | LITE | BASIC | FLEX |
Y | NOT AVAILABLE | FREE UPGRADE | FREE UPGRADE |
B, H | NOT APPLICABLE | 10,000 | 7,000 |
K, M, L, V | NOT APPLICABLE | 20,000 | 16,000 |
S, N | NOT APPLICABLE | 23,000 | 19,000 |
O, Q | NOT APPLICABLE | 28,000 | 26,000 |
Crossing Peninsular To Sabah/ Sarawak (per sector) and vice versa | |||
Economy to Business Class | LITE | BASIC | FLEX |
Y | NOT AVAILABLE | FREE UPGRADE | FREE UPGRADE |
B, H | NOT APPLICABLE | 11,000 | 7,000 |
K, M, L, V | NOT APPLICABLE | 25,000 | 21,000 |
S, N | NOT APPLICABLE | 30,000 | 25,000 |
O, Q | NOT APPLICABLE | 33,000 | 30,000 |
From Malaysia to Singapore & Phuket
| |||
Economy to Business Class | LITE | BASIC | FLEX |
Y | NOT AVAILABLE | 10,000 | 8,000 |
B, H | NOT APPLICABLE | 14,000 | 12,000 |
K, M, L, V | NOT APPLICABLE | 20,000 | 16,000 |
S, N | NOT APPLICABLE | 24,000 | 20,000 |
O, Q | NOT APPLICABLE | 26,000 | 24,000 |
From Kuala Lumpur to | |||
Economy to Business Class | LITE | BASIC | FLEX |
Y | NOT APPLICABLE | 12,000 | 10,000 |
B, H | NOT APPLICABLE | 15,000 | 12,000 |
K, M, L, V | NOT APPLICABLE | 20,000 | 15,000 |
S, N | NOT APPLICABLE | 25,000 | 22,000 |
O, Q | NOT APPLICABLE | 30,000 | 25,000 |
From Kuala Lumpur to | |||
Economy to Business Class | LITE | BASIC | FLEX |
Y | NOT APPLICABLE | 20,000 | 15,000 |
B, H | NOT APPLICABLE | 28,000 | 25,000 |
K, M, L, V | NOT APPLICABLE | 32,000 | 28,000 |
S, N | NOT APPLICABLE | 38,000 | 32,000 |
O, Q | NOT APPLICABLE | 45,000 | 40,000 |
Note: The Enrich Points reflected in the Redemption Upgrade Tables will depend on the currency conversion rate on that day and applicable to tickets issued outside Malaysia.
Redemption Booking Class for Upgrade
Upgrade Travel Award reservation must be booked on the redemption booking classes stated below and is subject to availability.
Cabin | Booking Class (RBD) |
Business Suite | A |
Business | I |
oneworld Airlines and Airline Partner Travel Award
For an award itinerary taken on a combination of Malaysia Airlines and exactly 1 oneworld airline partner or exactly 1 non-oneworld airline, the Enrich Points required is priced with reference to the Malaysia Airlines and Partner Award Table on a prorate basis. Member is to contact Malaysia Airlines Contact Centre for the exact Enrich Points required.
The Enrich Points reflected in the Partner Award Table will depend on the currency conversion rate on that day and applicable to tickets issued outside Malaysia.
An Airline Partner Award is a Travel Award made on exactly 1 oneworld airline partner, or exactly 1 non-oneworld airline partner.
Upgrade Travel Award is not applicable on an Airline Partner Award. Refer to the Airline Partner Award Table for the Enrich Points required for your Travel Award.
For an award itinerary taken on 2 or more airlines, of which at least one is a non-oneworld airline partner, please note that a separate redemption ticket is required of non-oneworld airline partner(s). The total mileage required will be a summation of the mileage required of each ticket.
Codeshare flights by airline partners are not allowed for redemption.
One-way redemption is possible but may not be available on all Airline Partners.
Stopover and open jaw are not permitted when using an Airline Partner Award.
Where mixed class travel is concerned, the mileage required for the Airline Partner Award is priced according to the actual cabin classes taken on a prorate basis. You may wish to contact Malaysia Airlines Call Centre for the exact mileage required.
Origin or turnaround point may not be used as an intermediate point in a one way or return trip journey. Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction where it began. An itinerary continuing a backtracking sector not required by route restrictions may require separate tickets.
Points will not be refunded for seat downgrade or any flight cancellations by oneworld Airlines or Enrich Airline Partners for Travel Award issued on them. Member are to contact the respective Airline Partner directly for re-booking.
Travel Award tickets once issued on a specific oneworld Airline or Enrich Airline partner flights cannot be changed to another oneworld or Enrich Airline partner flight.
An Airline Partner Award must be booked through the Malaysia Airlines Contact Centre only.
i) Fully Unutilized Ticket
Change date
- USD20 apply.
- Date change must be within the original 06-month ticket validity from 1st leg of original travel date booked.
Rerouting
- USD20 will apply.
- Travel must be within the original 06-month ticket validity from 1st leg of original travel date booked. .
- Only allowed on the same airline originally redeemed/ticketed.
- Change to another Airline Partner is not allowed.
- Any additional Points required for the new routing will be deducted.
- Any Points balance, is forfeited.
ii) Partly Utilised Ticket
- Only change date allowed
- USD20 fee apply.
- Travel must within the original 06-month ticket validity from 1st leg of original travel date booked.
- Rerouting - Not allowed.
iii) Airline Partner flight retiming/delay/cancellation
- Flight cancellation or retiming to an Airline Partner flight redeemed, the partner airline is reponsible to arrange for suitable alternative flights in accordance with partner agreement and in accordance to the respective Airline Partner’s local laws. Enrich Member is to communicate with the Airline Partner for the rebooking.
- Enrich Points will not be refunded for any disruptions/flight cancellation to an Airline Partner Travel Award ticket.
- Any rebooking to flight or date change request by an Enrich Member to the issuing carrier (Malaysia Airlines) due to redeemed Airline Partner flight disruption/cancellation, the request will be carried out on voluntary basis where, the rebooking will be subject to normal redemption rules and seat availability with applicable penalties and Points difference, if any, collected at time of ticket reissuance.
- Malaysia Airlines will not assume liability for any oneworld or Airline Partners flight disruption/cancellation.
- Once a Travel Award ticket is redeemed on an Airline Partner, it is considered used even if not used irrespective of the circumstances.
Enrich and Malaysia Airlines reserve the right to make changes to the terms and conditions associated with an Airline Partner Award from time to time, including the mileage requirement published in the Airlines Partner Award Table.
Note: For Enrich Member Japan Domestic awards (entirely within Japan), each domestic sector for Travel Award shall be reserved no earlier than two months prior to the departure date of the flights
Oneworld & Partner Award Table effective 10 June 2017
Distance in Points | 0-600 | 601-1800 | 1801-4200 | 4201-9000 | 9001-13800 | 13801- 18600 | >18601 |
oneworld and Partner airlines (excluding MASwings) | |||||||
Enrich Points | Oneway | ||||||
Economy | 13,000 | 26,000 | 41,000 | 58,000 | 77,000 | 94,000 | 133,000 |
Premium Economy* | 18,000 | 37,000 | 59,000 | 90,000 | 120,000 | 146,000 | 207,000 |
Business | 37,000 | 55,000 | 82,000 | 131,000 | 165,000 | 189,000 | 208,000 |
First | 58,000 | 69,000 | 103,000 | 172,000 | 206,000 | 220,000 | 264,000 |
Enrich Points | Return | ||||||
Economy | 19,000 | 41,000 | 65,000 | 92,000 | 122,000 | 149,000 | 211,000 |
Premium Economy* | 27,000 | 57,000 | 91,000 | 129,000 | 171,000 | 208,000 | 295,000 |
Business | 57,000 | 85,000 | 125,000 | 202,000 | 254,000 | 270,000 | 297,000 |
First | 88,000 | 106,000 | 158,000 | 264,000 | 316,000 | 338,000 | 405,000 |
Note: The Enrich Points reflected in the Partner Award Table will depend on the currency conversion rate on that day and applicable to tickets issued outside Malaysia.
1) Redemption on Mixed oneworld Airlines
For an award itinerary taken on a combination of Malaysia Airlines and exactly 1 oneworld Airline Partner, the mileage required is priced with reference to the Malaysia Airlines And Partner Award Table on a prorate basis. Member is to contact Malaysia Airlines Call Centre for the exact mileage required.
For an award itinerary taken on 2 or more airlines, of which at least one is a non-oneworld Airline partner, please note that a separate redemption ticket is required of non-oneworld Airline partner(s).
The total mileage required will be a summation of the mileage required of each ticket. Once a Travel Award is issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.
Malaysia Airlines and Partner Award Table effective 10 June 2017
Distance in Points | 0-600 | 601-1800 | 1801-4200 | 4201-9000 | 9001-13800 | 13801-18600 | >18601 |
Malaysia Airlines + oneworld or Malaysia Airlines + Partner airlines* | |||||||
Enrich Points | Oneway | ||||||
Economy | 14,000 | 28,000 | 44,000 | 61,000 | 81,000 | 99,000 | 140,000 |
Premium Economy* | 19,000 | 39,000 | 62,000 | 95,000 | 126,000 | ;154,000 | 218,000 |
Business | 39,000 | 58,000 | 87,000 | 138,000 | 174,000 | 199,000 | 219,000 |
First | 61,000 | 73,000 | 109,000 | 181,000 | 217,000 | 231,000 | 278,000 |
Enrich Points | Return | ||||||
Economy | 20,000 | 44,000 | 69,000 | 97,000 | 129,000 | 157,000 | 222,000 |
Premium Economy* | 29,000 | 60,000 | 96,000 | 136,000 | 180,000 | 219,000 | 310,000 |
Business | 60,000 | 90,000 | 132,000 | 213,000 | 267,000 | 284,000 | 312,000 |
First | 93,000 | 112,000 | 166,000 | 278,000 | 332,000 | 355,000 | 426,000 |
*Applies for itinerary booked on a combination of one Malaysia Airlines and a oneworld flight or one Malaysia Airlines and an Airline Partner flight with no stopover permitted.
2. Redeeming Enrich Points on Non-Flight Lifestyle Award
General Guideline
Enrich E-Gift Voucher
2) Malaysia Airlines Enrich Electronic Golden Lounge Access Voucher (E-GLA Voucher)
Domestic Golden Lounge Access - Enrich E-Golden Lounge Access Voucher allows entry to selected Domestic Malaysia Airlines Golden Lounges.
Golden Lounge Domestic | Points |
Kuala Lumpur | 7,000 |
International Golden Lounge Access – Enrich E-Golden Lounge Access Voucher allows entry to the Malaysia Airlines International Golden Lounges at Kuala Lumpur International Airport.
Golden Lounge International | Points |
Kuala Lumpur | 10,000 |
3. Redeeming for Enrich Hotels
4. Redeeming for Temptations
5. Redeeming for Enrich GiftCards
Elite Tier Status
1) Earning Elite Tier Status
Elite Tier Qualification Requirements
Elite Points earning table
2) Lifetime Points
3) Complimentary Platinum Spouse Card
4) Elite Tier Purchase
General Conditions
1) Accrual or redemption of Enrich Points fraudulently;
2) Using temporary or disposable email addresses in the Enrich accounts
3) Engagement in any fraudulent activities under the programme;
4) The death or declaration of bankruptcy of an Enrich Member;
5) Misuse or abuse of Enrich Awards;
6) Misrepresentation at any time of any information in any manner whatsoever;
7) Misconduct by an Enrich Member including any displays of conduct deemed inappropriate by Malaysia Airlines in any dealings with Malaysia Airlines including with its employees, and agents or at any airline’s premises or at any airport. Misconduct includes but is not limited to verbal or physical abuse of airline employees (s) or airline agent (s) or passenger(s), destruction or damage to property on any aircraft or at airline premises, or at any airport;
8) Failure to follow any programme policies and procedures;
9) Failure to comply with any of these Terms and Conditions or the terms and conditions of any Enrich Partner, oneworld Airlines, Airline Partner and Non-Airline Partner;
10) Failure to comply with Malaysia Airlines’ General Conditions of Carriage for Passengers and Baggage and any other applicable rules and regulations;
Personal Data Protection Act 2010
Air Miles Redemption (Effective 01/09/2022)
General Terms & Conditions
1. To convert the TreatsPoints acquired to any Frequent Flyer Programme, Cardmember is required to register with these programs prior to any points transfer and informing Maybank the account number of the said programme.
2. There shall be no reversal of redemption upon the successful conversion and transfer of the TreatsPoints to a Frequent Flyer Programme account.
3. All Miles conversion must be made from the Principal to its Principal Frequent Flyer Programme in which they are enrolled in, any third party transfer will not be entertained.
4. A customer may redeem up to a maximum of 2,000,000 Air Miles per calendar year regardless of any airlines.
5. Please allow seven (7) business days for the conversion and transfer of TreatsPoints to the requested Frequent Flyer Programme.
6. Maybank reserves the right to revoke and withdraw participation in this programme and the right of conversion into points under this programme by giving 21 days prior notification.
7. Cardmembers are subject to and must comply with the terms and conditions of the relevant participating airlines Frequent Flyer Programme that in turn will be governed by the terms and conditions, rules, regulations, policies and procedures (Programme rules) of the airline.
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