Announcement

Dear Valued Cardmembers,

We would like to inform you that Emirates Skywards Miles redemption for Membership Rewards will be temporarily unavailable from 29 May 2025 until further notice due to a scheduled technology upgrade at Emirates. This enhancement aims to improve services and provide a better experience for Skywards members.

Please be rest assured that all other Air Miles redemptions remain unaffected and will continue as usual. We apologise for any inconvenience this may cause and appreciate your understanding.

For more information, you may write to us at mgcc@maybank.com.my or contact us at 1-300-88-6688 (Malaysia) or +603-7844 3696 (overseas). Thank you for your continuous support. We look forward to serving you better.

Product Description

Partner Airlines:

• Alaska Airlines 
• Easy Jet 
• Japan Airlines
• Jet Airways
• JetBlue
• Jetstar 
• Korean Air
• Qantas 
• S7 Airlines
• South African Airways 
• TAP America

Emirates Airline is one of the world’s largest international airlines, serving nearly 45 million customers each year. Operating an extensive global network from its hub in Dubai, Emirates flies to more than 150 destinations in six continents.  Emirates operates a fleet of over 240 planes, including more than 70 A380 superjumbo aircraft.

For more information about Emirates, click here.

Emirates offers three cabin classes on most flights: First Class, Business Class and Economy Class. Onboard the A380 aircraft, First Class Private Suites feature a sliding door, a personal mini-bar, and a fully-flat bed with a mattress. Two onboard Shower Spas as well as an Onboard Lounge featuring cocktails and hors d’oeuvres are available for the use of First Class passengers. A380 Business Class offers flat-bed seats with a personal mini-bar, in-seat power supply and on-demand entertainment. Business Class passengers are also invited to visit the Onboard Lounge on the A380. Economy Class passengers can enjoy up to 2,000 channels of on-demand entertainment.

For more information about Emirates’ products and services, click here. 

Emirates Skywards is the award-winning frequent flyer program of Emirates Airline. By becoming a member of Emirates Skywards, you can earn and spend Miles with Emirates and their global partners. Joining is free and will enhance your travel experience with benefits and services that make every trip more rewarding, starting from your first flight. If you haven't signed up already, join now and make the most of every Mile with Emirates Skywards. 

For more information about Emirates Skywards and to join, click here.

Please note:

• Airline tickets are subject to availability. Check Award Seat availability before transferring points by visiting com or by calling 1-800-777-3999. 
• Once you have transferred Membership Rewards® points, they cannot be transferred back to your Membership Rewards account and become subject to the Terms and Conditions of the Emirates Skywards® program, found at http://www.emirates.com/us/english/skywards/about/skywards-programme-rules.aspx.
• Taxes, fees, charges and surcharges, including airline surcharges, may apply on Emirates redemption flights and upgrades.

Terms and Conditions

1. Enrollment in Emirates Skywards® is required.  
2. American Express is not responsible for availability of flight, accommodations, or any other rewards in the Emirates Skywards® program.
3. Airline tickets are subject to availability. Check Award Seat availability before transferring points by visiting emirates.com or by calling 1-800-777-3999. 
   4. Account linkages are subject to the Emirates Skywards® program Terms and Conditions, which may affect the number of times you can link your Rewards Account per calendar year.  If you are unable to link your Rewards Account, please contact Emirates for more information.
4. Once you have transferred Membership Rewards® points, they cannot be transferred back to your Membership Rewards account and become subject to the Terms and Conditions of the Emirates Skywards® program, found at http://www.emirates.com/us/english/skywards/about/skywards-programme-rules.aspx.
5. Transfer enough points into your Emirates Skywards account to redeem for your award seat or top up your account.
6. Transfers are normally immediate, but please allow up to 48 hours for the transfer to be completed
7. Please note that no booking can be made until the Skywards Miles are credited to your Emirates Skywards® account.
8. Taxes, fees, charges and surcharges, including airline surcharges, may apply on Emirates redemption flights and upgrades.
9. All redemption bookings are subject to the terms and conditions of the Emirates Skywards® program.

Air Miles Redemption (Effective 01/09/2022)

General Terms & Conditions

1. To convert the TreatsPoints acquired to any Frequent Flyer Programme, Cardmember is required to register with these programs prior to any points transfer and informing Maybank the account number of the said programme.

2. There shall be no reversal of redemption upon the successful conversion and transfer of the TreatsPoints to a Frequent Flyer Programme account.

3. All Miles conversion must be made from the Principal to its Principal Frequent Flyer Programme in which they are enrolled in, any third party transfer will not be entertained.

4. A customer may redeem up to a maximum of 2,000,000 Air Miles per calendar year regardless of any airlines.

5. Please allow seven (7) business days for the conversion and transfer of TreatsPoints to the requested Frequent Flyer Programme.

6. Maybank reserves the right to revoke and withdraw participation in this programme and the right of conversion into points under this programme by giving 21 days prior notification.

7. Cardmembers are subject to and must comply with the terms and conditions of the relevant participating airlines Frequent Flyer Programme that in turn will be governed by the terms and conditions, rules, regulations, policies and procedures (Programme rules) of the airline.

1. Payment with a Maybank Card or Redemption of TreatsPoints/Membership Rewards Points in www.maybank.com/mytreats is only available for Maybank2U account user, if you have not registered as a Maybank2u account user, click HERE to learn how to register your Maybank2U account.
2. Start browsing and selecting the items that you wish to redeem.
3. Click the "Add to Cart" icon to add more items to your shopping cart.
4. For immediate checkout, please click "Redeem now" or you may select "Redeem More" if you wish to continue shopping.
5. At Shopping Cart, once you click ‘Proceed to Redeem”, you will be requested to login your Maybank2u account for payment and points redemption.
   1. Redeem with Full Points:
      1. At “Available Points”, Choose to redeem using TreatsPoints or Membership Rewards Points. Available points balance will also be displayed.
      2. Click “Continue” to proceed check out.
   2. Redeem with Partial Points (Points + Card) [*Not applicable for Air Miles redemption]
      1. Input preferred number of points at “Points to Redeem”, balance amount to pay will be auto calculated and display at “Balance to Pay”.
      2. At “Pay from”, select preferred card to pay for the balance amount.
      3. Click “Continue” to proceed check out
   3. Full Payment with Card [*Not applicable for Air Miles redemption]
      1. At “Pay from”, select preferred Card to pay for full amount.
      2. Click “Continue” to proceed check out
   4. EzyPay Instalment with Credit Card (Note: For minimum charge to card amount of RM500, not applicable to Charge or Debit cards) [*Not applicable for Air Miles redemption]
      1. Select preferred Card at “Pay from”,
      2. “Tick” on Apply Maybank EzyPay (Note: this option will automatically available with minimum RM500 at “Balance to Pay”
      3. Select Tenure of instalment
      4. Click “Continue” to proceed check out
6. Upon selecting “Continue”, delivery address will be auto-populated as per Maybank2U Credit/Debit card billing address. Please ensure delivery address information is in order, including contact number and email address. You may edit delivery address if require to deliver to alternative address.
7. A Transaction Authorized Code (TAC) will be sent to you via SMS to authorize the redemption transaction.
8. Key in the TAC Number and click Confirm.
9. Please allow a few seconds for the redemption transaction to be processed.
10. Upon successful redemption, logout and close the Maybank2U page.
11. The order is now completed and you may print a copy of the receipt as record of the redemption made and to track the delivery of the items redeemed.
12. You will also receive an Order Confirmation via email.